Accessing Your Account Information

If you’re a Forward customer looking for any kind of account details, there are two easy ways to get the information you need. Depending on what you are looking for, you can either access it yourself through the online customer portal or request it via phone or email from our Account Servicing team.

Customer Portal

Forward provides customers with an online portal where they can view information about their financing 24/7, including their:

Payment history
Outstanding balance
Renewal eligibility

Account Servicing team

Our award-winning Account Servicing team is available Monday through Friday from 9:00 AM to 6:00 PM ET at 888-244-9099 or account.servicing.team@forwardfinancing.com to answer any other questions you might have, including:

Accessing certain documentation:

Pay-off letter, showing your remaining balance
Zero balance letter, indicating your balance is paid in full
Fully Executed Forward contract, which is also emailed after funding

Requesting account changes:

Requesting payment relief
Scheduling an additional or makeup payment
Switching bank account information

At Forward we do our best to make each customer’s experience as easy as possible. If you’re ever unsure about where to go for information, please don’t hesitate to contact us.