Operations Manager I

The position of Operations Manager I, will oversee the business support operations we provide for our company. You will monitor and manage specific business operations support teams to ensure timely services that support our broader operations with the highest quality standards.

You will report to the Senior Closing Manager and will frequently collaborate with leaders from Operations, Quality and Continuous Improvement, providing gold-standard support. In addition, you will often interact with team members at our parent Forward Financing, LLC, across sales, underwriting and legal.

In this role, you will:

• Be part of a high-performing culture that is both collaborative + supportive, results-driven, where people love to come to work;
• Manage production capacity and performance of our local operations while ensuring high quality.
• Promote a company culture that encourages top performance based on SLAs and, ultimately, operational excellence.
• Manage team relationships effectively across all organizational areas to ensure exceptional performance.
• Guide and coach team members
• Plan and track production goals and staffing plans.
• Consistently identify and implement efficiencies that add value to the company.
• Demonstrate strong problem-solving and analytical skills.
• Refine and improve key KPIs to measure and drive performance
• Develop and support and promote a healthy and safe work environment.
• Be a strong brand ambassador for our Culture.

About You:

• Passionate: You love what you do and have a positive attitude; understand the impact of your work while demonstrating high energy and high-level commitment.
• Collaborative & Supportive: Ability to work with others, taking upon ownership of different tasks to ensure work gets done in an efficient, effective, equitable way. Team Player.
• Competitive: Strong desire to win both as an individual and team.
• Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.
• Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
• Attentive to detail: You take great care and time to review important information to ensure the accuracy & quality of what is being conveyed.
• Coachable: Open to feedback and continual professional improvement. Able to adapt to changes.
• Proactive and results-driven: Willingness to go the extra mile to get things done, including working overtime hours at times if needed.
• High Standards: Quality orientation. Follow through on commitments. A multitasker who gets things done.
• Strategic Thinker : Able to think and act both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.

Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

• Bachelor’s degree in Industrial Engineering/finance or related field.
• 1+ year of work experience managing service or operations-related groups.
• Advanced computer skills.
• Excellent written and verbal communication skills, comfortable communicating and networking.
• Ability to run statistics, understand them, and link them with the planning and production goals
• Advanced English Level

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