Senior Manager, Fraud Operations

We are seeking an experienced and highly motivated Senior Manager, Fraud Operations, to play a critical role in further developing and leading our fraud risk management program. As a key member of the risk management team, you will be responsible for establishing and maintaining a robust fraud prevention and detection framework for our revenue-based financing products; minimizing losses due to fraudulent activity. You will collaborate closely with various departments, including Operations, Legal, Compliance, Technology, and Analytics, to identify and mitigate fraud risks across the organization. This is a unique opportunity to build and shape the fraud risk program at a growing company in the dynamic small business lending space.

Responsibilities:

• Develop and Implement Fraud Risk Management Program:
  • Design, implement, and maintain a comprehensive fraud risk management program tailored to the specific risks associated with revenue-based financing for small businesses.
  • Establish fraud risk assessment procedures, conduct regular assessments, and propose remediation plans for identified vulnerabilities.
  • Develop and maintain fraud detection and prevention policies, procedures, and controls in alignment with industry best practices and regulatory requirements
  • Monitor industry trends and regulatory changes to ensure the program remains up-to-date and compliant.
• Cross-Functional Collaboration
  • Partner with Operations, Legal, Compliance, Technology, and Analytics teams to ensure effective fraud prevention and detection measures are integrated into all business processes.
  • Work closely with the technology team to implement and optimize fraud detection systems and tools.
  • Collaborate with the analytics team to develop fraud data ingestion and modeling strategies.
  • Collaborate with the business intelligence team to develop and monitor key performance indicators (KPIs) and reporting dashboards to track fraud trends and program effectiveness.
• Training and Awareness:
  • Develop and deliver fraud awareness training programs for employees across all departments.
  • Create and maintain training materials and resources to educate employees on fraud risks, red flags, and reporting procedures.
  • Promote a culture of fraud awareness and encourage employees to actively participate in fraud prevention efforts.

Role Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

• 5+ years of experience in analysis and development of fraud policies, standards, regulatory risk, procedures, enterprise level performance-based reporting, and executive level communications
• Experience in the consumer, commercial or small business financing industry.
• Exceptional leadership skills that inspire and motivate teams, combined with an empathetic and thoughtful approach.
• Proven ability to build strong, inclusive relationships across teams and stakeholders.

Nice to have:

• FinTech experience, with a strong understanding of its unique challenges and opportunities.
• Familiarity with Revenue Based Financing, including underwriting and customer onboarding processes.
• A track record of working in organizations that emphasize innovation, customer-centric problem-solving, and driving business value through data and technology.

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